I make software
human.
more
Content Designer & UX Writer with a decade of shaping how products speak — across haptics, hardware, cloud platforms, and conversational AI. I turn complexity into content patterns that ship.
10+ years shipping content systems San Francisco Bay Area
heynikitak@gmail.com linkedin.com/in/heynikita
Trusted by leading companies like:
FEATURED WORK
Case studies, not decoration.
Five projects where clearer content measurably changed what people did next. Each one starts with the problem, ends with the outcome, and shows the writing in between.
Problem: High drop-off rate during the onboarding process
Solution: Concise language for a simpler, guided experience
Impact: Quicker setup & boosted engagement of advanced features
Role: UX Writer / Content Designer
Problem: International students lack access to 24/7 support
Solution: Optimize communication with students using a chatbot
Impact: Streamlined information about university-related inquiries
Role: UX Writer / Content Designer
Problem: Updates were confusing or prone to failure/interruptions Solution: Seamless process with clear instructions & error handling
Impact: Improved update success and enhanced user satisfaction
Role: UX Writer / Content Designer
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Problem: Updates were confusing or prone to failure/interruptions
Solution: Seamless process with clear instructions & error handling
Impact: Improved update success and enhanced user satisfaction
Role: UX Writer / Content Designer
Problem: Unaware of controls and core functionalities
Solution: Steps and controls into a concise, easy-to-scan guide
Impact: Fewer support questions & confidence using the device
Role: UX Writer / Content Designer
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ABOUT
I'm a content designer with a technical foundation and an HCI master's, which is a long way of saying I like the parts of this job where language meets system behavior.
Most of my work sits at the intersection of writing, interaction design, and information architecture. I define content patterns, untangle interaction flows, and make complex systems feel legible. I partner closely with Product, Design, Research, and Engineering — translating messy requirements into frameworks teams can actually ship against. When the content is right, everything downstream gets easier.
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Outside of work, I'm reading about AI design trends, hiking somewhere with no signal, or losing to a K-drama plot twist. My Korean is lousy. My Spanish is less lousy. I am an Oxford comma stan.
HOW I WORK
A process that works in practice.
Four stages I rely on across every project, whether it's a 340-string content matrix or a single voice prompt that has to get the tone exactly right.
01
Audit the system, not strings.
Map surfaces, inventory content, and find the patterns no one has named yet. Before I rewrite, I want to see the whole thing.
02
Define the content model.
Voice, tone, structural patterns, naming, error + empty + loading states. Writing becomes much faster once the model is right.
03
Draft, test, defend.
Prototype in real UI. Run usability tests. Bring data and rationale to the review — not just preferences.
04
Ship, measure, maintain.
Instrument outcomes, task success, ticket volume, sentiment. Build the guardrails that keep quality high.
TOOLS & SPECIALTIES
What I actually use day-to-day.
Not an exhaustive skill dump — the ones I reach for constantly and can teach a team to use well.
CONTENT & STRATEGY
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UX writing & editing
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Content systems & governance
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Voice & tone frameworks
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Conversation design
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Information architecture
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Localization strategy
DESIGN & PROTOTYPING
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Figma (components, variables)
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FigJam · Miro
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Axure · Protopie
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Voiceflow · Dialogflow
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Notion · Confluence
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Basic HTML / CSS / JS
RESEARCH & MEASUREMENT
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Usability testing
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Content audits at scale
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Heuristic evaluation
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SUS + task-success instrumentation
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Competitive analysis
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Stakeholder facilitation
TESTIMONIALS
What people are saying.
Excerpts from LinkedIn recommendations and internal kudos. Happy to connect you with references directly.
“Nikita does an excellent job with re-designing, creating a framework, and ultimately guiding product production. With the process-oriented mind of a business analyst and the creative drive of a product designer"
Amber Carson
Brand Marketing Manger
"Working with Nikita was both inspiring and a joy. She was always the hardest worker in the room and a mentor to her peers. Her ability to coordinate with high-value stakeholders in the company and translate technical ideas into easy-to-follow documents set examples for how I approach my work to date."
Marcus Paige
Senior QA Automation Engineer
"Nikita translated our requirements, which involved gathering input from many stakeholders and sources, into understandable and practical documents that are critical to our team and licensed personnel. I highly recommend her as a skilled team player who cares about providing the best product on time, every time."
Arthur Rizoli
Product Director
